Our Hospital is Open With Precautions in Place to Keep You & Your Pets Safe - we get to see our clients in person again!
With the rising threat of COVID-19 and recent mandates to restrict crowd interaction, we have implemented a new temporary policy to restrict clients from gathering in our lobby. At this time, our hospital remains open and is operating under regular business hours, but with restrictions. Our waiting room must remain closed at this time.
We will be taking the temperature and allowing one individual per family to enter the exam room with their pet. Anyone with a fever will be asked to stay in their car.
All clients entering the building will be required to wear a mask.
In response to the recent and ever-changing recommendations regarding the Coronavirus outbreak, we are offering the following options for the care of your pet:
Curbside Service is still available for Appointments
Please call us at 606-678-2273 when you are on your way and a member of our team will meet you curbside or in the parking lot to pick-up your pet, go through the check-in process, and then take your pet inside for their scheduled appointment. We are requiring that all clients either wait in their cars during their pet’s appointment or arrange a time to pick-up their pets later in the day. Please be sure that all pets are on a leash or in a carrier.
After dropping off your pet, we will:
Perform a regular exam with your pet and email or call you with a treatment plan for any suggested services. You will have the opportunity to discuss treatment recommendations with your veterinarian over the phone before approving any services.
Take payment over the phone after services are completed.
Contact you by phone to let you know your pet is ready for pick-up. Our staff will again meet you curbside to drop-off your pet.
Curbside Pick-Up of Food and Medications
If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least 1 month of a possible home quarantine situation. Please call us at 606-678-2273 to place an order from the hospital or order directly through our convenient online pharmacy. Note that it may take us 2-3 days to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.
These are uncertain times for everyone, but please remember that pets are not immune to injuries, parasites, and other communicable diseases during this time. Be sure to continue to keep your pets up-to-date on vaccines (especially rabies) and continue monthly heartworm, flea, and tick prevention to help keep them safe and healthy. We are here to serve our community and to ensure that your animal companions continue to receive the care they need. As you know, pets are wonderful stress-relievers and we want to make sure we do all we can to make sure they stay happy and healthy during these challenging times.
Please don’t hesitate to call us at 606-678-2273 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation while we navigate through this new process together.
The Team at Lake Cumberland Animal Hospital